FAQ - Frequently Asked Questions
How are your services priced?
Most translations are priced per word. Depending on the language and the complexity of the subject matter, the rate is between 18 and 30 cents per word. A minimum charge per project may apply. On-site interpretation and telephone interpretation are priced on an hourly and per-minute basis, respectively.
How long does a translation take?
We work with human translators rather than with translation software, and the maximum amount a translator can do per day is between 2000 and 2500 words. Using translation memory technology, our translators can significantly reduce turnaround times, based on how much of the text is repetitive. We can also assign a team of translators instead of appointing a single translator to expedite large projects with short turnaround needs.
Do you offer rush service?
Yes. If your translation is urgent, please contact us at 336-793-0476, and we will make sure we speed up the process. You will receive a deadline from us for every project. There are no additional charges for rush service.
Do you use translation software?
No. All our translations are performed by professional, human translators. We do use translation memory tools that help our translators produce higher quality translations.
What is translation memory (TM) technology?
Translation memory technology does not translate material, but assists the human translator to produce a better (that is, faster and more consistent) translation. TM, simply put, keeps track of and allows the reuse of information that is repetitive, both within a document and across a series of documents. This saves both on costs and on time spent, as repeat texts do not need to be translated over and over again. As your TM database grows over time, your savings increase with every project. Plus, TM technology ensures accurate and consistent translations throughout large projects and over time. Read more.
Do you offer certified translations?
Yes. We offer certified translations in the U.S.
What are certified translations?
"Certified" means that the translation comes with a "certificate of accuracy" signed and notarized by a U.S. notary public. This document certifies that the translation is a true and correct translation of the original document.
How do I know if I need a certified translation?
Most of the certified translations we do are for legal purposes like immigrations, university applications, or transcripts. Contact the institution requesting these documents from you to determine if certification is required.
What is the cost for a certified translation?
For having a translation certified, we charge a flat fee of $20. This includes document handling, all notary fees and postage for sending you the translation, and the certificate. Please note that this charge is in addition to the actual translation
When do I pay for my translation?
You pay for your translation after the project has been completed. Upon completion and receipt of your translation, we send you an invoice.
What are your payment options?
You can pay online by credit card, by corporate check, or by bank (wire) transfer. For larger projects we prefer check or wire, as this saves us banking fees and helps us keep our rates low.
Can you handle highly confidential material?
Absolutely. We handle private and confidential material every day. Read more about how we ensure confidentiality.
Further Questions?
If you have additional questions feel free to e-mail us, give us a call, or use our online chat. We look forward to hearing from you.